We continue Monday’s discussion of “people analytics’ with a look from the customer’s side and a call for all thinkers! (see below)
Our course spotlight is on:
- Sep 6 – Oct 4: Predictive Analytics 1 – Machine Learning Tools
- Sep 6 – Oct 4: Programming 1 (R or Python)
See you in class!
Delivering customer feedback
Companies need CFM to understand the VOC and improve the UX. CFM is “customer feedback management,” VOC is “voice of the customer,” and UX is user experience. When acronyms proliferate, that’s a sure sign of an active commercial market […]
QUOTE(S) FOR THE DAY
“The best time to design an experiment is after you have done it.” R. A. Fisher (attributed by George Box)
This refers to the fact that you will find out about the design flaws in your experiment once you start looking at the results. Two other related quotes are:
“The world’s best statistical analysis cannot rescue a poorly planned experimental program.” (Gerry Hahn, GE)
“Data from a well-designed experiment will practically analyze themselves.” (Thomas P. Ryan)
Calling all thinkers
I was visiting New York a couple of weeks ago, transferring from Amtrak to the PATH trains at Newark. PATH takes you to Wall Street – the #1 financial center in the world – and yet the process of paying for my $2.75 PATH ticket was excruciating. When I arrived at Newark, my colleague, who had arrived 30 minutes earlier on a different train, was still in line at a PATH farecard machine. Credit card transactions were taking minutes before being mysteriously denied. The most efficient means of buying my ticket to the world’s financial center? […]
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